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| Frequently Asked Questions |
Before you book.
What does the hotel rating beside the hotel name mean?
Before you leave home.
What are some tips on how to get to my departure gate on time?
What is included when I book a vacation package with USA3000 Vacations?
What should I do if I have a special request?
What items are not included when I book a vacation package?
While you're on vacation.
Will I be able to use credit cards and travelers' checks at my destination?
What if I need help or have questions once I arrive in my resort destination?
What do I need to know about getting married outside the U.S.?
What do I need to know about safety in resort?
What should I do if my return flight is departing late in the evening?
Before you Book.
| Q. |
What does the hotel rating next to the hotel name mean? |
| A. |
USA3000 Ratings are based on the opinions of hundreds of thousands of our vacationers who complete our Vacation Satisfaction Questionnaires. We want your opinions too, so that we can continue to offer you the best service and value!
- 6 - A luxurious resort/hotel offering the highest standards and widest variety of dining and amenities
- 5 - An excellent resort/hotel with superior first-class accommodations and guest services
- 4 - A first-class resort/hotel or condo with a good selection of guest services
- 3 - A comfortable hotel or condo with simple accommodations and public areas
- 2 - A modest hotel or condo with limited choice of amenities
- 1 - A basic budget hotel or condo with few public areas or amenities
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Before you leave home.
| Q. |
What are some tips to get to my departure gate on time? |
| A. |
As you know, recent events have caused airports to increase security measures. This has translated into longer lines and wait times clearing security at U.S. airports.
The people of USA 3000 Airlines will work together to ensure that our customers' vacation experience is as smooth as possible while making every effort to ensure the safety of our passengers, pilots and crew. Passengers should be advised of new heightened security measures. For the most up to date information from USA3000, please go to www.usa3000.com
USA3000 Vacations suggests:
- Arrive at least three hours prior to departure;
- Bring proper proof of citizenship to expedite the check in process;
- Pack lightly and understand carry on baggage restrictions (listed in detail at www.tsa.gov);
- Reconfirm flight schedules with the departure airport prior to leaving home.
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| Q. |
What is included when I book a vacation package with USA3000 Vacations? |
| A. |
Your package price includes roundtrip airfare, baggage handling, resort transfers to and from the destination's airport*, services of an In-resort Representative, and hotel accommodations, taxes and gratuities.
When you purchase an All-Inclusive package, all of your meals, drinks, gratuities, entertainment, and a variety of watersports are included in addition to the above. |
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| Q. |
What should I do if I have a special request? |
| A. |
If you would prefer special arrangements, such as adjoining rooms or rooms on a lower floor, special meals or specific assistance needed, USA3000 will be glad to pass on your special request to the appropriate vendor on your behalf. However, since these requests lie outside our contracts with our suppliers, USA3000 Vacations cannot guarantee that unless otherwise specified, these requests will be fulfilled. |
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| Q. |
What items are not included when I book a vacation? |
| A. |
Unless specified, wines, liquors, meals, sightseeing and excursions are not included in the price of your vacation. Passport and visa fees, port and embarkation fees, laundry, telephone calls, other items and services of a personal nature, tips to airport baggage handlers are not included in the price of your vacation.
Departure/immigration taxes, passenger facility charges, September 11 Security Fee and any applicable fuel surcharges are not included and will be invoiced and collected with final payment. In some instances, departure taxes or tourist card fees are payable at the airport on your day of departure or arrival.
Please note: Tourist Cards for the Dominican Republic must be purchased at your resort airport upon arrival. Hotel taxes are not included in Bermuda. Energy Surcharges are not included in Nassau and at The Mill Resort & Suites Aruba. |
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While you're on vacation.
| Q. |
Will I be able to use credit cards and travelers' checks at my destination? |
| A. |
MasterCard, Visa, American Express and travelers' checks are accepted in most destinations. Most local banks and hotels provide a currency exchange. Don't plan on bringing a lot of cash, especially if you're staying at an all-inclusive resort. You may want to bring a small amount of $1 bills to use for tips to show your appreciation for great service. |
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| Q. |
What if I need help or have questions once I arrive in my resort destination? |
| A. |
Your In-resort Representative will greet you at the airport and escort you to your air-conditioned transfer. At most resorts, your In-resort Representative will host a welcome briefing to acquaint you with your destination, answer your questions, arrange optional excursions and ensure that your vacation runs as promised and as planned. They are available to help with any special needs you may have. |
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| Q. |
What do I need to know about getting married outside the U.S.? |
| A. |
If you plan to get married in your resort destination, be sure to check with the local tourist office and consulate of the country in which you are getting married for legal documents that may be required. |
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| Q. |
What do I need to know about safety in resort? |
| A. |
Traveling to destinations, domestic or foreign is rewarding and exciting. Tourists must be aware, however that potential problems and risks to your personal safety could exist everywhere. Please use the same personal safety precautions and common sense on your vacation that you would at home. Example: apply sunscreen, don't swim alone, avoid display of cash and be especially careful of low railings on hotel balconies. Avoid venturing out alone; beware of dark places and isolated areas...just as you would at home. |
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| Q. |
What should I do if my return flight is departing late in the evening? |
| A. |
The "Nights in Hotel" listed on your booking confirmation indicates the number of nights that your room has been reserved for you. If your return flight departs late evening, it is normal for your hotel to require that you check out of your room at midday. In these cases, a room MAY be made available for storing hand baggage and for changing your clothes prior to departure. However, this is at the discretion of the hotel. We recommend asking at the front desk a couple days prior to your departure. |
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